Why on-site technical advice can be useful
Some problems can be explained over the phone. Others have to be seen. Particularly in industrial electric heating technology, details often determine the right solution: installation situation, connection position, installation space, temperature control, contamination, melt escape, cycle times, control, sensor position or the existing machine environment.
That's exactly why Keller, Ihne & Tesch offers technical advice directly on site in Austria. Michael Hackl visits customers throughout Austria upon request and discusses specific applications directly on the machine, tool or system.
The aim is not to sell products quickly, but rather to make a clear technical assessment: Which heater is suitable for the application? Where do failures occur? Why is the temperature control unstable? Which design makes sense? And where can a special solution be the better choice technically or economically?
This on-site service is part of our technical sales understanding and is offered by Keller, Ihne & Tesch without charge.
Typical topics at an on-site appointment
In many cases, an article number is not enough to find the right solution. Particularly in the case of custom-made products, conversions, recurring failures or difficult installation situations, it is crucial to take a look at the real application.
Michael Hackl records the technical situation, discusses possible solutions and, if necessary, coordinates further design with the Keller, Ihne & Tesch team.
Quick coordination also via Microsoft Teams
Not every question requires an on-site appointment. If you want things to go faster, short-term coordination via Microsoft Teams is possible at any time. Drawings, photos, sketches or technical data can be discussed directly together.
For a team appointment you can reach Michael Hackl directly at m.hackl@kitmail.at or by phone at +43 7434 43880-20.
In this way, many questions can be clarified in advance and a possible on-site appointment can be better prepared.
Direct path to the right solution
Our claim is clear: customers should not have to decide between standard products, special versions and technical variants alone. Keller, Ihne & Tesch provides support with selection, design and technical evaluation directly from practice.
Whether on site in Austria or at short notice via teams: When it comes to industrial electric heating technology, you talk to people who understand applications and don't just choose solutions from the catalog.
Request technical advice
Do you have a specific problem, recurring failures or an application where standard solutions do not work properly? Request Michael Hackl for a technical on-site appointment or arrange a quick consultation via Microsoft Teams.
Michael Hackl
Technical advice Austria · m.hackl@kitmail.at+43 7434 43880-20